Terms & Conditions
1. General Terms and Scope of Agreement
These General Terms and Conditions (GTC) apply to contracts between WillowFlex and customers or users of WillowFlex website.
Any diverging or supplementary terms of the customer are not part of the contract, unless WillowFlex reviews the alternative or supplementary conditions and explicitly approves them in writing.
The customer declares all orders placed with WillowFlex to be binding offers. However, the contract between the customer and WillowFlex is concluded only after acceptance by WillowFlex. The acceptance of the contract by WillowFlex may occur in writing, by telephone or by e-mail.
The products manufactured by WillowFlex on behalf of customers are one-offs, which are produced and individually designed according to customer requirements and specification. WillowFlex will produce the products in the material chosen by the client, according to the specified customer plans and sketches and / or in the size and color specified by the customer, etc. A requirement for cancellation or return does not exist according to §312d Abs. 4 Nr. 1 BGB.
For non-customized products WillowFlex grants a right of return of 14 days, provided that the products supplied are unused, in the original packaging and in perfect condition. To ensure processing within the return period, a written return request or the unopen product should be sent to
In the case of an effective return of sealed product to WillowFlex with the warranty period, all money that has already been paid will be refunded within 14 days. When the products have been used or degraded, WillowFlex is entitled to demand compensation. This does not apply if the deterioration of the products is due to their examination only.
— Full Text including sections 4 – 7 is available on the Terms and Conditions Page —
Immediately after receipt of the delivery, the customer has the responsibility to check the quality of the delivered products. For obvious defects, they must be reported in writing within 10 working days of receipt of delivery. For hidden defects, the time limit for the receipt of the goods begins with their discovery. If the customer has not provided an accurate and timely complaint, the delivery is considered approved.
The option for customer claims regarding product defects expires after 12 months. This does not apply if WillowFlex has fraudulently concealed the defect or has assumed guarantee by WillowFlex. It also does not apply for personal injury and claims under the Product Liability Act. WillowFlex has the right to remedy defects at its own discretion by replacement delivery or removal of defects. Slight, unavoidable deviations that fall under the customary production technology standard or standard deviations of quality, format, color, weight in the products delivered shall not constitute defects.
10. Retention of Title
The delivered WillowFlex goods are considered property of WillowFlex until payment is made in full by the customer. The customer is however entitled to resell the products supplied in the normal course of business to third parties. Other disposals, in particular pledging or granting of equitable lien shall not be permitted unless WillowFlex agrees this explicitly in writing. As soon as the customer enters the contract with WillowFlex, they assume additional responsibilities which include assuming all claims incurred from the resale of the products supplied by WillowFlex against third parties, excepting the case that the customer is unable to enforce its own claim against third parties.
— Full Text including sections 11 – 13 is available on the Terms and Conditions Page —